1. Introduction
EarnVault ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.
2. Information We Collect
2.1 Personal Information
When you create an account, we collect:
- Full name
- Email address
- Phone number (optional)
- Country of residence
- Date of birth (for KYC verification)
- Government-issued identification documents (for KYC)
- Selfie photograph (for identity verification)
- Residential address (for KYC verification)
2.2 Financial Information
- Wallet addresses (generated on your device)
- Transaction history
- Wallet balances
- Deposit and withdrawal records
2.3 Device & Security Information
- Device identifier (for trusted device management)
- Device name and platform
- IP address
- Biometric authentication status (we never store biometric data — only a flag indicating if it's enabled)
- Two-factor authentication preferences
2.4 Usage Data
- App interaction logs
- Ad viewing history
- Login timestamps and activity
3. How We Use Your Information
- To create and manage your account
- To process transactions and maintain wallet functionality
- To verify your identity (KYC compliance)
- To detect and prevent fraud, money laundering, and unauthorized access
- To enforce single-device security policies
- To send security notifications (OTP codes, login alerts)
- To provide customer support
- To comply with legal obligations
4. Wallet Security & Private Keys
Your wallet private keys are generated locally on your device and are never transmitted to our servers in plain text. We store only an encrypted backup of your private key, protected by a password that only you know. Our servers cannot decrypt your wallet — only you can, using your password or seed phrase.
5. Data Sharing
We do not sell your personal data. We may share information with:
- Payment processors (Binance Pay, NOWPayments, Plisio) — to process deposits
- KYC verification providers — to verify your identity
- Law enforcement — when required by law or court order
- Blockchain networks — wallet addresses are public on the blockchain by nature
6. Data Security
- All data is encrypted in transit (TLS/SSL)
- Sensitive data encrypted at rest
- Two-factor authentication available for all accounts
- Fraud detection system with automated monitoring
- VPN detection to prevent unauthorized access
- Regular security audits and monitoring
7. Your Rights
You have the right to:
- Access your personal data (via Data Export feature in the app)
- Request correction of inaccurate data
- Request deletion of your account and data (30-day grace period applies)
- Withdraw consent for optional data processing
- Lodge a complaint with a data protection authority
8. Data Retention
We retain your data for as long as your account is active. After account deletion, data is permanently removed within 30 days, except where retention is required by law (e.g., financial records for regulatory compliance).
9. Children's Privacy
EarnVault is not intended for users under 18 years of age. We do not knowingly collect data from minors.
10. Changes to This Policy
We may update this Privacy Policy from time to time. All previous versions are retained and accessible. We will notify users of significant changes via email or in-app notification.
11. Contact Us
For privacy inquiries: support@earnvault.com